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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canadian Housing Market Enters Winter Hibernation: What You Need to Know

 


According to a recent news article, the Canadian Real Estate Association (CREA) has reported that home sales in Canada have slowed down in October, with a 5.6% decline compared to September. The article also mentions that both buyers and sellers appear to be holding off for the time being, with some sellers shelving their plans until next spring.

The causes of the slowdown are attributed to various factors, such as higher interest rates, tighter lending rules, rising home prices, and the impact of the COVID-19 pandemic on the economy and consumer confidence. The article also notes that some regions of British Columbia are starting to see softening in average home prices, while average home price declines are still uncommon throughout most of Canada’s major cities.

Despite the slowdown, the Canadian housing market remains active, with 33,921 homes sold in Canada in October, up 0.9% compared with the same month last year. The national average home price rose 1.8% year-over-year to $656,625.

If you’re planning to buy or sell a home in Canada, it’s advisable to keep an eye on the market trends and consult with a licensed real estate agent or mortgage broker. They can provide you with valuable insights and advice on how to navigate the current market conditions and make informed decisions.


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