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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canadian Stocks Edge Higher, U.S. Markets Slip on Last Trading Day of 2023

 

Canadian stocks closed slightly higher on Friday, the last trading day of 2023, as gains in the industrials and utilities sectors offset losses in the energy and materials sectors. The S&P/TSX composite index rose 29.06 points, or 0.14%, to end at 20,958.44, capping off a year of strong performance amid the recovery from the pandemic.

Meanwhile, U.S. markets dipped as investors took profits and weighed the impact of the Omicron variant on the economic outlook. The Dow Jones industrial average fell 20.56 points, or 0.05%, to 37,689.54, while the S&P 500 index dropped 13.52 points, or 0.28%, to 4,769.83. The Nasdaq composite index, which is heavily weighted with technology stocks, declined 83.78 points, or 0.56%, to 15,011.35.

The Canadian dollar traded lower against its U.S. counterpart, as the greenback strengthened on the back of higher Treasury yields. The loonie was down 0.08 cents at 75.61 cents US.

In commodities, oil prices edged lower as the Organization of the Petroleum Exporting Countries (OPEC) and its allies agreed to stick to their plan of gradually increasing output in January, despite concerns over the demand outlook. The February crude oil contract was down 12 cents at US$71.65 per barrel. Natural gas prices also slipped, with the February natural gas contract down four cents at US$2.51 per mmBTU.

Gold prices fell as the appetite for safe-haven assets waned, while copper prices also dropped amid a stronger U.S. dollar. The February gold contract was down US$11.70 at US$2,071.80 an ounce and the March copper contract was down three cents at US$3.89 a pound.

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