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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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European Stocks Surge and Bond Yields Ease as Markets Scale Back Bets on Rate Cuts

 

European stocks surged to a fresh two-year high, and bond yields eased as markets scaled back ambitious bets at the end of 2023 on rate cuts by the Federal Reserve and other major central banks. The S&P 500 also edged higher, with the index poised to set a new record closing high, at the start of a week packed with big corporate earnings, European inflation data, Federal Reserve and Bank of England meetings and U.S. employment data.

The market is trying to understand the outlook for the U.S. economy as it is unlikely to require the deep interest rate cuts by the Fed it has priced in. Absent geopolitical shocks, the U.S. economy will grow better than expected with just a few areas underperforming.

The surge in European stocks and the easing of bond yields can be attributed to the markets scaling back their bets on rate cuts by the Federal Reserve and other major central banks.



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