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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Pressure Mounts on Canadian Prime Minister Trudeau Amid By-Election Defeat

 

Canadian Prime Minister Justin Trudeau is currently facing renewed pressure to step down as the leader of the Liberal Party. 

The recent by-election defeat in the Toronto-St. Paul’s riding has sparked calls for his resignation. Former Liberal minister Catherine McKenna has publicly stated that it’s time for the party to find a new leader, emphasizing the need for fresh ideas and energy. Despite this, Trudeau’s current ministers continue to stand by him, even as voters express discontent over housing and inflation.

Additionally, Liberal backbencher Wayne Long has sent an email to caucus calling for Trudeau’s resignation after the party’s loss in a traditionally Liberal riding. The situation remains tense, and Trudeau’s political future hangs in the balance. 

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