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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...

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Hurricane Helene Devastates Southeastern U.S., Leaving 64 Dead and Millions Without Power

 

Hurricane Helene has left a trail of destruction across the southeastern United States, resulting in at least 64 fatalities and leaving millions without power. The storm made landfall as a Category 4 hurricane, bringing with it devastating flooding and high-speed winds that have wreaked havoc from Florida to the Carolinas.

In Florida’s Big Bend region, where Helene first struck, residents woke up to extensive damage. Floodwaters reached over 15 feet in some areas, and numerous homes were destroyed. The storm’s impact was felt deeply in Georgia as well, where at least 15 people lost their lives, including a first responder.

As rescue operations continue, the full extent of the damage is becoming clear. Communities are grappling with the aftermath, facing a long and challenging recovery process. The power outages have compounded the difficulties, leaving millions without electricity and complicating rescue and relief efforts.

Authorities are urging residents to stay safe and heed evacuation orders as they work to restore power and provide aid to those affected. The path to recovery will be long, but communities are coming together to support one another in this time of crisis.


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