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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Global Powers Rally for Lebanon: Aid and Ceasefire Amidst Crisis

 

In a bid to address the escalating humanitarian crisis in Lebanon, world powers convened in Paris to push for urgent aid and a ceasefire. The conference, attended by 70 government delegations and 15 international organizations, aimed to raise at least 500 million euros in humanitarian aid and support Lebanon’s security forces.

Lebanon’s caretaker Prime Minister Najib Mikati emphasized the dire situation, stating, "The storm we are currently witnessing is unlike any other, because it carries the seeds of total destruction, not only for our country, but for all human values as well". The conflict, primarily between Israel and Iran-backed Hezbollah, has resulted in over 2,000 deaths and displaced at least 1.2 million people.

Despite the significant turnout, expectations for concrete progress were low. The U.S., focused on its own diplomatic efforts, sent a low-level delegation, and key regional players like Saudi Arabia were represented by junior ministers. France, leveraging its historical ties with Lebanon, pledged 100 million euros in aid, while Germany committed 96 million euros.

The conference underscored the need to implement the 2006 U.N. Security Council resolution 1701, which calls for southern Lebanon to be free of any troops or weapons other than those of the Lebanese state. However, with ongoing hostilities and a complex geopolitical landscape, achieving a lasting ceasefire remains a formidable challenge.


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