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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Tragic Plane Crash in South Korea Claims 179 Lives

In a devastating incident, a Jeju Air flight from Bangkok, Thailand, crash-landed at Muan International Airport in South Korea, resulting in the deaths of 179 people. The Boeing 737-800, carrying 175 passengers and six crew members, skidded off the runway and burst into flames after colliding with a wall.

The crash occurred shortly after 9 a.m. local time, with initial reports suggesting that a bird strike and adverse weather conditions may have contributed to the accident. The tail section of the plane remained somewhat intact, allowing rescuers to pull two crew members from the wreckage, who are now being treated for injuries.

This tragic event marks the deadliest air accident in South Korea's history and has left the nation in mourning. Authorities are conducting a thorough investigation to determine the exact cause of the crash.

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