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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Trudeau's Zoom Call Sparks Cabinet Shake-Up: Freeland Out, Carney In

In a surprising turn of events, Prime Minister Justin Trudeau informed Finance Minister Chrystia Freeland over a Zoom call that she would be replaced by Mark Carney. This unexpected move has sent shockwaves through the political landscape, raising questions about the future direction of Canada's economic policies.

Freeland, who has been a key figure in Trudeau's cabinet, reportedly received the news during a virtual meeting, highlighting the modern approach to significant political decisions. The decision to replace Freeland with Carney, a former Governor of the Bank of Canada and the Bank of England, suggests a shift towards a more technocratic approach to managing the country's finances.

The announcement has sparked a flurry of reactions from political analysts and the public alike. Many are speculating about the reasons behind this sudden change and what it means for the Liberal government's economic strategy moving forward. Freeland's departure marks the end of an era, and Carney's appointment signals a new chapter in Canada's financial leadership.

As the dust settles, all eyes will be on Carney as he steps into his new role, tasked with navigating the country through its economic challenges and opportunities. The political landscape in Ottawa is sure to be closely watched in the coming days as further details emerge about this significant cabinet reshuffle.

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